Personal Data Privacy Policy
The holiday house CASA NATURA with the address Drage 5, Tuk Vojni, Mrkopalj, telephone number +385 99 8504 350 and e-mail: dina@casa-natura.hr or info@casa-natura.hr is registered for accommodation services with “Upravnom odjelu za turizam, poduzetništvo i ruralni razvoj ” in Delnice and registered in “Središnji registar za ugostiteljsku djelatnost i usluge u turizmu”.
We collect and process certain data about individuals as part of our business. This Policy has been drawn up to improve the services provided by CASA NATURA to its users and to protect the users about the confidentiality of their data. The purpose of this Policy is to provide the necessary information regarding the protection of the personal data of individuals whose personal data it processes.
Privacy policy
Personal data, as defined by the Personal Data Protection Act, is data that can be used alone or with other data to identify, contact or locate a person, or to identify an individual. Please read our privacy policy carefully to clearly understand how we will collect, use, protect or otherwise process your personal information on our website.
Privacy rules
By visiting the www.casa-natura.hr websites, the user confirms that he has read and fully accepts these Terms of Use of the www.casa-natura.hr website (hereinafter referred to as the ‘Terms of Use’), by each use of www.casa-natura.hr, the user confirms that he is aware of the current version of the Terms of Use and that he fully accepts them.
By accepting the Terms of Use, the User gives the Host consent to process the data submitted during registration in accordance with the Personal Data Protection Act for the purpose of registration, i.e. fulfilling the rights and obligations under these Terms. The host behind this website respects and protects your privacy.
- What personal information do we collect from visitors to our website?
When you sign up for the newsletter (reception system), we store your e-mail address, first and last name with which you sent the request to the landlord, which does not necessarily correspond to your real name, IP address, with the time of registration and confirmation.
In order to ensure the protection of personal data, the processing of personal data by the controller shall be carried out in accordance with the law of the Member State in which the controller is established.
We are not responsible for mis-entered data such as an incorrect e-mail address or mis-entered name.
This includes:
Data entered by customers via online forms or otherwise when using our services (e.g. by telephone or e-mail), including personal data (name, address, telephone number, means of payment, etc.),
Data sent or automatically generated (e.g. date and time of service use, sending of query, current and previously used page, IP address, data related to the browser used, device password, current location, if this information has been requested)
- Collection and purpose of data processing
We collect data when we send inquiries to landlords.
You can use our website without disclosing your personal data. You are not obliged to provide us with your personal data as a condition of using our website, except as necessary to respond to your inquiry, send you an offer or provide a service in accordance with your request.
The private lessor/host may use the customer data it collects for the following purposes:
Acquisition of services offered by the host
For the analysis of statistics relating to, for example, the amount of customer demonstrated interest in a particular product or service offered by the host
Internal quality control
Maintenance and development of customer relations
Guarantees of security and availability of host systems and data
Prevention, detection and prevention of any misuse
Further purposes may arise from given circumstances or legal obligations, or may be necessary as part of the collection of the relevant data.
- How long do we keep your data?
We store and process personal data only for as long as is necessary for the fulfilment of a legitimate purpose, unless a longer retention period is required for a particular purpose by applicable law. We retain customer data related to certain services provided to them by the host for the duration of the service provision. In case of rejected bids, we keep the data related to the bid for two years, if you ask us to delete, the data will be deleted immediately.
The personal data of customers that are no longer required by us are either irreversibly anonymised or destroyed in a secure manner.
- The right of insight and correction
With regard to all your data stored with us, you have the right to access, and the right to correct, supplement and delete it when it is incomplete, inaccurate and out of date. For all of the above, simply send us a request by e-mail: info@casa-natura.hr
- How do we use your data?
We use your data collected by sending inquiries to landlords and browsing pages for the following purposes:
for the supply of service information
for the analysis of page views
- How do we protect visitor information?
Our websites are regularly monitored to avoid security breaches and known system vulnerabilities to make your visit as safe as possible.
Your personal data is stored behind a secure network and is only accessible to a limited number of persons who have special access rights to such systems and are obliged to keep the information confidential.
- Cookies
Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you allow it) and that allow the site’s system or service provider to recognize your browser and store and remember certain information. They are also used to help us understand your preferences based on previous or current activity on the site, which enables us to provide you with better services. We also use cookies to help collect comprehensive data about site traffic and interaction, all so that we can offer a better user experience and tools in the future.
In the event of use, i.e. visiting www.casa-natura.hr, the server stores certain information in the form of “cookies” on the User’s computer / mobile device. The “cookies” are used to identify the User during one of his mergers and are subsequently deleted.
A “cookie” is a set of data generated by a web page server and stored by a web browser on the user’s disk in the form of a small text file. “Cookie” cannot be used to run a program or introduce a virus on the User’s computer.
When visiting www.casa-natura.hr, the service providers use a type of cookie known as “session based cookie” , which is placed on the User’s computer only for the duration of his visit to www.casa-natura.hr and allows him to use these pages more efficiently and expires automatically when he closes his browser.
No phone number, account or other details are stored in a “cookie” and cannot be accessed. By using “cookies”, the Host does not in any way collect information related to the use of the User’s computer or browsing other pages on the Internet. Given that the “cookie” is located on the User’s computer, the host cannot find it if the User visits the websites from someone else’s computer.
“Temporary cookies” are used by default in network applications which, after identification, must allow the User authorised access to private servers. This solution is conditioned by the technology of making network applications and is also used by websites that require the User to set a “temporary cookie” that is active during the use of www.casa-natura.hr in order to function properly in the browser.
The user has the option of accepting or rejecting ‘cookies’ via the settings of his internet browser. In case the user refuses to accept “cookies” there is a possibility that some parts or functionalities of www.casa-natura.hr will not work on the user’s computer/mobile device. For this reason, it is recommended to use “cookies” when visiting www.casa-natura.hr. By using this website, you consent to the use of cookies.
- What do we use cookies for?
Understanding and saving user preferences for the purpose of future visits, collecting comprehensive data on traffic and interactions on the site in order to offer better user experience and tools in the future.
We may also use trusted third-party services that track that data for our needs.
You can choose to have your computer alert you each time a cookie is sent or you can choose to disable all cookies.
If the user disables cookies in his browser:
If you disable cookies, some features will be disabled. This will disable some of the features that make your user experience on our sites more efficient and some of our services will not work properly.
This website uses two types of cookies: essential cookies, which are necessary for the operation of the website or for storing your cookie preferences, and analytics cookies.
Essential cookies
Analytics cookies collect information about how visitors use our website, and then, as we have already mentioned, we obtain the result of the visit of the website in an anonymous form using the Google Analytics service, which helps us to increase the functionality of the website and to discover which part of the website is most interesting to visitors. We use analytics cookies only with your prior consent.
Indirect collection of data
- A cookie – assigns a unique identifier to the user via the cookie method (See “Cookies” )
- Other aggregated data related to the user’s use of the website via Google Analytics, Facebook pixels)
The Commission shall be empowered to adopt delegated acts in accordance with Article 26 to supplement this Regulation by setting out the information to be included in the Annex to this Regulation.
We do not sell, trade or otherwise transfer your personal information to outside parties.
From time to time, at our discretion, we may include or offer third-party information or services on our Sites. Third-party websites have separate and independent privacy policies. Therefore, we have no responsibility for the content and activities on these sites. However, we want to protect the integrity of our site and welcome any feedback on these sites. This Privacy Statement applies solely to information collected on our websites.
- Google Analytics
Together with suppliers (third parties), such as Google, we use cookies from these parties (such as Google Analytics cookies) to compile data on user interaction with the service features on our websites, to analyse how each page is useful to the visitor and thus to improve our websites and your user experience.
We agree to the following::
Users can visit our site anonymously, Once we have created a privacy policy, we will add a link to it on our home page or on the first significant page after entering our websites, our link to the Privacy Statement includes the word “Privacy” and can be easily found on the page above.
Users will be notified of any changes to the privacy policy on our website in the Privacy Statement. Users can change their personal information by e-mail, by talking to us, or by sending a query.
- Spam protection
The Personal Data Protection Act and the Electronic Communications Act are laws that set rules for commercial e-mail, establish requirements for commercial messages, give the recipient the right to stop receiving such e-mails, and list severe penalties for violations. We collect your e-mail address to:
sending information, responding to inquiries, and/or any requests or questions, we may send you additional information related to our business
- In accordance with the law, we agree to the following:
We will not use false or misleading subject lines or e-mail addresses, identify the message as an advertisement in any acceptable way.
- Please contact us.
If you have any questions about this Privacy Statement, you can contact us using the information below:
Holiday house CASA NATURA
+385 99 4348 144
info@casa-natura.hr
If you have any additional questions or suggestions or you believe that your rights have been violated, please contact us at info@casa-natura.hr.